Customer Service Hours

Monday - Friday 8:00 am to 5:00 pm Pacific Time (PST)
Closed Saturday, Sunday and Holidays 

Merchandise Return and Exchange Policy

All sales are final due to the intimate nature of the items.  We will accept merchandise within 14 days from the date your order was received for exchange or store credit only if the item is a manufacturer defect.  Item(s) requesting to be returned must be in their original unworn condition, tags attached and in original packaging.  Original packaging is NOT the shipping bag or box you received your item(s) in.  Original packaging is the manufacturer box, bag, or packaging. 

Return Policy

You first must obtain a Return Merchandise Authorization (RMA) number from Starlet Lingerie.  Please email us at customerservice@starletlingerie.com and we will issue you a RMA number if the item qualifies to be returned/exchanged.  Any packages received without a RMA number will be refused and returned to sender. RMA# expires after 14 days from when you received your package, not when you contacted us to obtain the RMA#

Pack the item(s) in the original shipping box or another sturdy box with care.

Include a copy of the original invoice inside the package. 

The shipping cost for returns/exchanges is at your expense.  We highly recommend purchasing insurance.  We are not responsible for lost or damaged shipments.  We do pay for the shipping when your replacement item(s) are shipped out to you.

Exchanges will be processed within 1 to 3 business days.  Please allow time for any items to be ordered to fulfill your exchange.

Reasons your package can be refused: We will not accept any returns after the 14th day from the time your order was received.  Packages will be refused if RMA# is not on the outside of the package (RMA# expires after 14 days from the day you received your order, not from when you contacted us to obtain the RMA#), Past the Standard 14 day Return/Exchange Policy (Even if RMA# is on package), Not in original packaging.

Cancellations

All orders are processed as they are received.  If you need to cancel your order, please contact us as soon as possible and let us know.  Orders cannot be canceled once they have been processed.

Please contact one of our Customer Service Team Members with any questions or concerns you may have by filling out the form below or email customerservice@starletlingerie.com